Policies

Reservations

Although we will always do our best to accommodate everyone’s needs, we recommend placing your reservations in advance. Advanced notice will help to ensure your dog’s reservation in the event that our daycare facility is at capacity. As an added convenience, a regular daycare schedule can also be set up as a recurring reservation so we will always have your dog’s reservation set.

All dog’s that attend daycare must first pass an assessment prior to their first full day.  This is approximately 1-2 hours in length and is free of charge.  If it has been over 1 year since your dog has been to daycare, they must be reassessed prior to returning.

To make a reservation or to set up an assessment, you can call the office at 705-739-RUFF (7833) or email us at info@ruffhaus.ca

Cancellation Policy

Cancellation notification is recommended to be made at least 24 hours prior to service. Notification after 10am the day of service will still accrue a full charge for services. We understand that unforeseen circumstances do come up from time to time, however, because our daycare space is limited and we often have a cancellation list, we do ask that you inform us if your dog will be missing an appointment. We appreciate your co operation in this matter.

Late Fees

If you are unable to collect your dog by the time we close, we would ask that you try to make other arrangements or inform us so that we can help to accommodate you. Owners picking up dogs after our closing hours will be charged a late fee of $1.00 per minute per dog. Repeat offenders may be charged up to $5.00 per minute.

Our daycare hours are as follows:

Monday-Friday 6:30am-7:00pm (closed daily from 12pm-1pm)

Saturday Closed

Sunday Closed

Vaccinations

We require that all daycare dogs be current on their Rabies, Distemper, Parvovirus, Parainfluenza, Hepatitis, and Bordatella vaccinations. Vaccinations must be administered by a licensed veterinarian a minimum of 48 hours prior to Ruff Haus services being performed. Puppies must have their second set of vaccines along with Bordatella in order to attend daycare. Proof of vaccinations must be provided. Please be advised that vaccinations do expire, and our records will need to be updated periodically. In light of this, your dog may be asked not to return to daycare until vaccines have been updated and proof from a licensed veterinarian has been provided.  Please note that we do not accept titer tests as proof of vaccination.

Parasites

We require that all daycare dogs be on a parasite prevention program prescribed by a licensed veterinarian, either monthly or seasonally (May-November). Please speak to your vet about which treatment is best for your dog.

If at any time your pet is found to have fleas or ticks, we may provide appropriate flea or tick removal treatment at your additional expense, or we may terminate services until the problem is resolved so as not to transfer parasites to other clients.

Spaying and Neutering

We require that all dogs over the age of 6 months be spayed or neutered in order to attend our daycare. Puppies under the age of 6 months are permitted to attend daycare; however we ask that they be fixed once they turn 6 months of age. Please be advised that after turning 6 months, your puppy may be asked not to return to daycare until he/she is fixed.

Pet Health/Behaviour and Safety

We reserve the right to refuse service to any pet for any reason including, without limitation, if it appears that the pet is sick, injured, in pain, or that its behaviour could jeopardize the health and safety of other pets or our staff.

  •  All dogs must be in good health. No coughing, sneezing, vomiting or diarrhea 48 hours prior to arrival. If your dog is displaying any of these symptoms while he/she is in our care you may be asked to  come pick them up.
  •  If your dog has been treated for a contagious illness, we cannot accept your dog for at least 2 weeks after treatment has been completed.
  • We may accept pets and administer routine medications for chronic conditions, but we are not equipped to care for acutely sick pets.
  • No pregnant dogs
  • No females in heat
  • No aggressive dogs
  • All dogs must complete a 2 hour behaviour evaluation (free of charge) prior to their first day of daycare.