Policies

Reservations

Although we will always do our best to accommodate everyone’s needs, we recommend placing your reservations in advance. Advanced notice will help to ensure your dog’s reservation in the event that our groomers are booked up.

To make a reservation you can call the office at 705-739-RUFF (7833) or email us at info@ruffhaus.ca

 

Vaccinations

We require that all grooming dogs be current on their Rabies vaccinations. Vaccinations must be administered by licensed veterinarian a minimum of 48 hours prior to Ruff Haus services being performed. Puppies under the age of 5 months must have their second set of vaccines in order for us to groom them. Proof of vaccinations must be provided prior to services being performed.

 

Pet Health/Behaviour and Safety

We reserve the right to refuse service to any pet for any reason including, without limitation, if it appears that the pet is sick, injured, in pain, or that its behaviour could jeopardize the health and safety of other pets or our staff.

 

  •   All dogs must be in good health. No coughing, sneezing, vomiting or diarrhea 48 hours prior to arrival. If your dog is displaying any of these symptoms while he/she is in our care you may be asked to   come pick them up.
  •   If your dog has been treated for a contagious illness, we cannot accept your dog for at least 2 weeks after treatment has been completed.
  •   We may accept pets and administer routine medications for chronic conditions, but we are not equipped to care for acutely sick pets.
  •   No pregnant dogs
  •   No females in heat
  •   No aggressive dogs
  •   No dogs under sedation