Policies

Enrollment

We recommend signing up for your desired class in advance, as classes can fill up quickly and space is limited. Full payment is required at the time of registration. For your convenience we accept e-transfers to info@ruffhaus.ca, Visa and Mastercard payments.  If paying by e-transfer, please include your dogs name along with the class that you are registered for.

A training enrollment form must be completed and submitted to us to info@ruffhaus.ca prior to the start date of your class. You will find this under training forms and a copy will be sent to you with your confirmation e-mail to complete and resubmit via e-mail to info@ruffhaus.ca.

Please note that with current Covid-19 protocols, only 1 person is allowed to attend training classes with their dog. A maximum of 8 dogs will be accepted in class to ensure proper physical distancing. Masks must be worn at all times during your class. We thank you for your cooperation and understanding in this matter. 

To enroll you can call the office at 705-739-RUFF (7833) and someone would be happy to help you.

Vaccinations

We require that all dogs be current on their Rabies, Distemper, Parvovirus, Parainfluenza, Hepatitis, and Bordatella vaccinations. Vaccinations must be administered by licensed veterinarian a minimum of 48 hours prior to Ruff Haus services being performed. Puppies must have their second set of vaccines along with Bordatella prior to attending classes. Proof of vaccinations must be provided prior to your class start date for entry into the class, no exceptions.  Please note that we do not accept titer test’s as proof of vaccination.

Pet Health/Behaviour and Safety

We reserve the right to refuse service to any pet for any reason including, without limitation, if it appears that the pet is sick, injured, in pain, or that its behaviour could jeopardize the health and safety of other pets or our staff.

  • All dogs must be in good health. No coughing, sneezing, vomiting or diarrhea 48 hours prior to arrival. If your dog is displaying any of these symptoms while he/she is in class you may be asked to leave until he/she is feeling better.
  • If your dog has been treated for a contagious illness, we cannot accept your dog for at least 2 weeks after treatment has been completed.
  • No pregnant dogs
  • No aggressive dogs
  • All dogs are to be on flat buckle or snap collars and 4-6 foot leashes.  You are welcome to used a head halter (gentle leader, halti, etc.), harness or martingale collar. Please do not bring retractable leashes.
  • No choke chains or prong collars