Policies

Enrolment

We recommend signing up for your desired class in advance, as classes can fill up quickly and space is limited. Full payment is required within 2 business days of enrolment in order to reserve your spot in the class. If payment is not received within that time period, your enrolment form will be discarded and your spot in that class may be given to someone else.

To enroll you can call the office at 705-739-RUFF (7833) or email us at info@ruffhaus.ca. For your convenience, payment can also be made via phone or email

Vaccinations

We require that all dogs be current on their Rabies, Distemper, Parvovirus, Parainfluenza, Hepatitis, and Bordatella vaccinations. Vaccinations must be administered by licensed veterinarian a minimum of 48 hours prior to Ruff Haus services being performed. Puppies must have their second set of vaccines along with Bordatella prior to attending classes. Proof of vaccinations must be provided at the time of enrolment.  Please note that we do not accept titer test’s as proof of vaccination.

Pet Health/Behaviour and Safety

We reserve the right to refuse service to any pet for any reason including, without limitation, if it appears that the pet is sick, injured, in pain, or that its behaviour could jeopardize the health and safety of other pets or our staff.

  • All dogs must be in good health. No coughing, sneezing, vomiting or diarrhea 48 hours prior to arrival. If your dog is displaying any of these symptoms while he/she is in class you may be asked to leave until he/she is feeling better.
  • If your dog has been treated for a contagious illness, we cannot accept your dog for at least 2 weeks after treatment has been completed.
  • No pregnant dogs
  • No females in heat
  • No aggressive dogs
  • All dogs are to be on flat buckle or snap collars and 4-6 foot leashes. Please do not bring retractable leashes.
  • No choke chains or prong collars