A Note Of Gratitude…

July 20, 2014 • Author: Ruff Haus

I realized something today while I was standing amidst all the chaos at Customer Appreciatoin Day, taking a moment to absorb what was happening around me. For some people business can be just about the money, and don't get me wrong, money is an important factor in any business. But what I realized today, is that for me, my business is about relationships.

Relationships with staff…We truly have the most genuine dog lovers working at Ruff Haus. What you see is what you get. That is why when you tell us stories about how your dog ate all of your homemade pizza dough, or went on a ski trip with you and got his own little lift pass, or how you have a special toothbrushing routine you do with your dog before bed time-we're interested! Our staff LOVE dogs and they LOVE their jobs. We have the most loving daycare girls in Barrie, who genuinely care for the dogs like their own, and are constantly bragging about which dog did something cuter than the last. We have the most dedicated dog walkers you'll ever meet, who do their job with smiles on their faces no matter what the weather looks like outside becasue they know they have dogs waiting for them. We have an incredible trainer who goes above and beyond to help her students see results and is always the one having the most fun in the room. Our groomer is one of the most talented you'll come across in Barrie, with over 10 years of experience under her belt. Without these girls, Ruff Haus wouldnt be what it is, they are what is setting us apart from other facilities out there.

Relationships with family…I have the BEST most supportive famiily a girl could ask for. My parents are always the first ones through the door at any event Ruff Haus is a part of, and it means the world to me to be able to share this exciting time with them. My husband, who is constantly my go-to guy for repairs, insight, an extra helping hand, and a shoulder to lean on when its been a long day. There aren't enough words to tell all of you how much the success of Ruff Haus has depended on these people. 

And finally the most important of all, relationships with our clients. Getting to know all of your dogs is one thing, but getting to know you as individuals is a totally different thing. I love getting to hear your stories and not just about your dogs. Today I spoke to a 89 year old woman who told me she had a broken rib from falling off her bicycle and that she couldnt wait to get back into her kayak. I heard all about a brand new baby, a home that was destroyed by a tornado, and plans for a cruise ship wedding. We had clients call in today who were vacationing out of province, just to be a part of our event (one from NB and one from BC). Its these relationships that make a difference in our business and its these relationships that have created our Ruff Haus family. That is why we have this day set aside for you. Its about spending time with all of you and watching you light up as you talk about your dogs and meet other dog parents who have the same excitement you do.

Its been a crazy couple of years (almost 3 if you can believe it!) and things at Ruff Haus are growing at a rapid pace. Its growing becasue of all of you! Sometimes when I find a moment to myself it blows my mind that this business is as successful as it is. When I stop to think about why that is, I always come back to the same conclusion. Relationships. It makes a difference, and it means the world to me to have all of you (staff, family, friends and clients!) along for this incredible journey. So from the bottom of my heart…thank you.

heartKim



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