- (705) 739-7833
- [email protected]
- Mon - Fri: 6:30am-7:00pm (closed daily 12pm – 1pm)
At Ruff Haus, daycare is about more than simply giving dogs a place to play. Our multi-award-winning daycare program is designed to provide a safe, structured, enriching, and professionally supervised environment where dogs can enjoy appropriate socialization, physical activity, mental stimulation and rest.
Every dog is an individual. Our experienced daycare team carefully considers each dogs temperament, play style, energy level, size and comfort when determining appropriate playgroups. Dogs are closely supervised by multiple staff throughout the day, allowing our team to encourage positive interactions, recognize when a dog needs a break and adjust activities based on the individual needs of the dogs in our care.
More Than Just Play
We believe in a well-rounded daycare experience should support both a dog’s physical and mental well-being. In addition to supervised social play, our days may include structured enrichment and activities such as fetch, interactive games, basic obedience practice, impulse-control exercises, gate manners and other mentally stimulating activities.
Not every dog wants, or needs, to be constantly active. Dogs are encouraged to participate at their own comfort level, whether that means playing with friends, engaging with our team, participating in an activity or simply taking some time to relax.
Our play areas feature rubber flooring, providing improved traction and a more comfortable surface for dogs while they run, play and socialize. Orthopedic beds are always available throughout the day for dogs who choose to rest.
The Extras Are Part of the Experience
We want daycare to be both convenient for owners and enjoyable for their dogs,. A variety of additional services and special touches are included as part of the Ruff Haus daycare experience, including lunch feedings, birthday celebrations, special theme days, treats and medication administration.
Rest Is an Important Part of a Healthy Day
A great daycare experience shouldn’t mean sending your dog home completely exhausted. While exercise, enrichment and socialization are important, adequate rest and downtime are equally essential to a dogs overall well-being.
Throughout a busy daycare day, dogs experience a great deal of physical, social and mental stimulation. Providing intentional periods of calm gives them an opportunity to decompress, regulate their arousal levels and allow their nervous systems to reset. This helps prevent overstimulation and supports healthy emotional regulation and balanced social interactions.
That’s why Ruff Haus has a dedicated daily rest period from 12:00pm – 1:00pm. During this time, activity is significantly reduced, soothing music is played/a movie is put on, lighting is lowered creating a calm and comfortable environment while our team encourages dogs to settle and rest.
This structured downtime allows dogs to rest, reset and recharge before continuing their day – helping us to provide a daycare experience that balances activity and enrichment with the rest dogs need to thrive.
Every Dog Adjusts at Their Own Pace
For some dogs, becoming comfortable in a new daycare environment takes time. Not every dog will be ready to begin with a full day of daycare but that does not necessarily mean daycare isn’t a good fit for them. Based on what we observe during your dog’s assessment and initial visits, our team may recommend a gradual transition into daycare, beginning with shorter visits and slowly increasing the length of their day as they become more familiar and comfortable with the environment, our team and other dogs. This approach allows us to build positive experiences without overwhelming your dog as we believe dogs should be given the time they need to adjust at their own pace.
It is also important to recognize that some dogs may enjoy daycare but simply not enjoy or benefit from a full day. Every dog has a different threshold for social interaction, activity and stimulation. For some, a shorter daycare day may provide the perfect balance of socialization, enrichment and play without becoming overwhelming or overstimulating. We will always be transparent with you about what we observe. If we believe your dog would be happier or more comfortable attending for shorter periods, would benefit from gradual transition or is showing us that daycare may not be the right fit, we will communicate that openly and honestly.
Our goal is not to keep a dog in daycare as long as possible, it is t ensure that the time they spend with us is positive, enjoyable and appropriate for their individual needs. Every decision and recommendation we make will always be guided by what is best for your dog.
Getting Started
To help ensure Ruff Haus daycare is the right environment for each dog, all dogs must successfully complete a complimentary one-hour assessment before being accepted into our daycare program.
It’s important to understand that daycare is not the right for for every dog – and that’s perfectly okay. Like us, every dog has their own personality, preferences, social needs and comfort levels. While some dogs thrive in a social daycare environment, others may find group settings overwhelming or simply prefer different forms of enrichment.
At Ruff Haus, we will always do what is best for your dog, Our priority is not simply whether a dog can attend daycare, but whether daycare is an environment in which they feel safe, comfortable and genuinely happy. We will never force a dog to fit into an environment that is not right for them.
To book your dog’s assessment, please complete our online daycare application and contact our office at 705-739-7833 to schedule your dog’s assessment.
The following prices include HST. Packages never expire.
* Dogs over 5 hrs are subject to a jump to Full Day flat rate of $10.00
After hours late fee is $1.00 per minute
***Please note that once a daycare package has been used, no refund will be issued. Packages are non-transferable, except to another dog owned by the same individual and residing withing the same household, provided that the dog has successfully completed and passed our daycare assessment***
Once you have submitted your application, please contact our office at 705-739-7833 to schedule your dog’s daycare assessment. One of our team members would be happy to assist you with the next steps and answer any questions you may have.
To ensure we can provide every dog in our care with the appropriate level of supervision, attention and space, all daycare visits must be reserved in advance. While we will always do our best to accommodate booking requests, availability cannot be guaranteed once daycare has reached capacity.
For your convenience, dogs who attend on a regular basis may be set up with a reoccurring daycare schedule. This reserves your dog’s attendance days and eliminates the need to book each visit individually. Please contact our team if you would like to arrange a reoccurring schedule for your dog.
Booking Daycare
To make a daycare reservation, make changes to an existing reservation or arrange a reoccurring schedule, please call or text 705-739-7833 or email [email protected].
Please note: All dogs attending daycare must arrive before 1:30pm.
Daycare Assessments
Before attending daycare, all dogs must successfully complete a complimentary one-hour assessment. This assessment allows our experienced team to evaluate your dog’s comfort level, behaviour, social interactions and overall suitability for our daycare environment.
Prior to your dog’s assessment, a completed daycare application and proof of current vaccinations must be submitted. Applications can be submitted online and vaccinations records may be email to [email protected] or sent by text to 705-739-7833. Once you have completed your application, please contact our office to schedule your dog’s assessment.
Important Information
If your dog has not attended daycare for more than 6 months, a reassessment is required before returning. This allows us to ensure that daycare continues to be a safe, comfortable and appropriate environment for your dog as behaviour and social preferences can change over time.
We understand that plans can change and unexpected circumstances may arise. If your dog is unable to attend their scheduled daycare reservation, we kindly ask that you provide at least 24 hours notice whenever possible.
Cancellations made after 10am on the scheduled day of daycare, as well as no-shows will be charged a full days cost of $55 or one daycare day will be deducted from an active package, where applicable.
Our daycare operates with limited daily capacity and we may have other clients waiting for an available space. Providing us with as much notice as possible allows us the opportunity to offer you dog’s reserved space to another client.
To ensure our team can maintain consistent operating hours, all dogs must be picked up no later than our 7:00pm closing time.
We understand that unexpected circumstances can occasionally cause delays. If you anticipate that you will be unable to pick up your dog by closing, please contact our office as soon as possible to make alternate arrangements for your dog to be picked up.
Dogs picked up after 7:00pm will be subject to a late pick-up fee of $1.00 per minute, per dog. In cases of repeated late pick-ups, the late fee increases to $5.00 per minute, per dog and continued failure to adhere to our operating hours will result in the suspension or termination of daycare services.
Daycare Hours
Monday – Friday: 6:30am – 7:00pm
Daily Rest Period: 12:00pm – 1:00pm – no pick ups or drops offs during this time.
To help protect the health and safety of all dogs in our care. all dogs attending Ruff Haus must remain current on our required vaccinations.
Required vaccinations include Rabies, DHPP and Bordatella. All vaccinations must be administered by a licensed veterinarian, and proof of vaccination must be provided before your dog attends daycare.
New vaccinations must be administered 48 hours prior to attending.
Puppies
Puppies may begin attending once they have received their second set of core vaccinations and bordatella.
Important Information
It is the owner’s responsibility to ensure their dog’s vaccinations remain current and provide us with updated records as vaccinations are renewed. Dog’s with expired vaccines will not be permitted to attend daycare until the required vaccinations have been updated and current proof has been provided.
For the health and safety of our daycare community, we do not accept titre testing in place of required vaccinations., Vaccinations requirements are in place to help maintain a safe and healthy environment for every dog in our care.
To help protect the health and well-being of all dogs in our care, all dogs attending daycare are required to be on an appropriate flea and tick prevention program. Prevention is required from June through November. We recommend speaking with your veterinarian to determine the most appropriate preventative treatment for your dog.
If fleas or ticks are discovered on your dog while in our care, your dog will be immediate removed from the play area and the appropriate measures to address the immediate concern will be taken at the owner’s expense. Daycare services may also be temporarily suspended until the issue has been resolved. This policy helps protect all dogs in our care.
Dogs diagnosed with or being treated for a contagious internal parasite, including but not limited to roundworm, tapeworm, hookworm, giardia or coccidia may not attend daycare while treatment is ongoing.
Before returning to daycare, veterinary confirmation that treatment has been completed and a negative/clear test result will be required to ensure it is safe for your dog to return.
To support a safe, comfortable and well-managed daycare environment, all dogs over 6 months of age must be spayed or neutered in order to attend daycare. We encourage owner’s to plan accordingly and discuss the appropriate timing of their dog’s spay or neuter with their veterinarian.
The health, safety and well-being of every dog and staff member at Ruff Haus is our highest priority. We reserve the right to refuse, suspend or discontinue daycare services if we believe a dog’s health, physical condition or emotional well-being could place themselves, another dog or a member of our team at risk.
Illness
All dogs must be in good health to attend daycare. Dogs experiencing vomiting, diarrhea or other signs of illness must be symptom free for a minimum of 48 hours before attending. Dogs that exhibit signs of a potentially contagious illness such as coughing, sneezing, increased temperature and other signs/symptoms of kennel cough, are required to be absent from daycare for 2 weeks following the last symptom. If symptoms develop while your dog is in our care, they will be safely separated from the group and you will be contacted to arrange prompt pick-up.
We may administer routine medications for stable or chronic conditions when appropriate arrangements have been made in advance. However, our daycare is not equipped to provide medical care or supervision for dogs who are acutely ill, injured, or require ongoing medical monitoring.
Behaviour
Dogs must be behaviourally appropriate for a daycare environment. Dogs displaying aggression or behaviour that may pose a safety risk to themselves, other dogs, or our team will not be accepted or will have their daycare privileges discontinued.
All dogs must successfully complete our complimentary daycare assessment before being accepted into the daycare program. Acceptance into daycare is not permanent or guaranteed. A dog’s behaviour, health, comfort level and suitability for daycare may change over time, and we will continually make decisions based on what is safest and best for the individual dog and the group as a whole.
For the safety and well-being of dogs in our care, our trained team may use appropriate handling, management or safety equipment when necessary such as head halters, muzzles, slip leashes and crates. Any equipment or techniques used will be selected based on the individual dog and situation, with safety and humane care as out priority.
We will always prioritize the physical, mental and emotional well-bring of the dogs entrusted to our care. If we have any concerns about your dog’s health, behaviour, safety or enjoyment of daycare, we will communicate openly and transparently with you and recommend what we believe is in your dog’s best interest.
Ruff Haus is committed to providing a safe, respectful, and professional environment for our staff, clients, and the dogs in our care. Clients are expected to conduct themselves respectfully in all interactions with Ruff Haus staff, clients, and representatives, whether in person, by telephone, by email, through social media, or by any other form of communication.
Abusive, threatening, intimidating, harassing, discriminatory, defamatory, or otherwise inappropriate conduct toward our staff, clients, or business will not be tolerated. Ruff Haus reserves the sole discretion to refuse, suspend, or terminate services immediately if a client engages in such conduct or violates any of our policies or procedures.
Where services are refused, suspended, or terminated due to a client’s conduct or a breach of Ruff Haus policies, the client shall not be entitled to any refund, credit, or compensation for any unused services, packages, memberships, or prepaid fees, except where required by applicable law.