Customer Day 2021
We are thrilled to announce that our annual Customer Day will take place on: Saturday, September 11th from 10am –
We know that getting clean is not always at the top of the priority list for most dogs, so to ensure that each dog is happy and relaxed during they’re grooming visit with us; we’ve designed our salon area to be as safe and as stress free as possible for them. Our award winning, experienced, certified groomer will take the time to personalize each groom to the needs of the pet, in a one-on-one setting. In addition to the personal attention each dog will receive, we believe that our four legged friends deserve nothing but the best, so we make sure we use up-to-the-minute techniques, tools, and equipment to ensure the highest level of comfort for the dogs in our care.
It’s true that chemicals and harsh dyes can cause itchy skin and other problems, so we only use products that are eco friendly and all natural, nontoxic, paraban free, phthalate free, and phosphate free which provides a gentle cleansing experience, and lends to our grooming motto “humanity before vanity”.
Please note we generally book 6- 8 weeks out. In the spring and around the holidays we book anywhere from 10-12 weeks out. We highly recommend pre-booking your dogs grooming appointments.
It’s important to us that your dog looks good and feels healthy, so we’ve made sure to offer a variety of grooming services and packages to meet every dogs needs! Please call or email us for more information and to book your appointment today!
The following prices include HST
15 mins of brushing/scissoring, nail trim, ear cleaning
Nail grinding, teeth brushing, breath spray, specialty shampoo, cologne and bandana. (With the purchase of any groom.)
FURminator Low Shed shampoo, FURminator deShedding Solution, 30 Minutes of brushing w/ FURminator tool.
Designed to introduce your newest family member to the grooming process, and provide them with a positive first experience! Package includes a bath, gentle blow dry, brush out, nail trim, ear cleaning, and minimal trimming including face, feet and sanitary if required, and lots of love! This package is intended only for puppies under the age of 5 months.
Have a low maintenance dog who doesn’t need a hair cut? Or maybe just a dog who loves getting down n’ dirty? This is the package for your dog! Package includes a bath, blow dry, 15 minute brush out, nail trim, ear cleaning, as well as scissoring feet and shaving pads if required.
Ideal for dogs who require minimal trimming between haircuts or for dogs that just need a good tidy up, this package is for them! Package includes a bath, blow dry, 15 minute brush out, nail trim, ear cleaning, face, feet and sanitary trim OR an all over tidy up including bum, belly line, front feathers, chest and tail trim.
Our premium package designed for dogs that need a full haircut and a little bit more work. Package includes bath, blow dry, 15 minutes of brushing, nail trim, ear cleaning, and full haircut including length off the body.
Please call or email us for more information on pricing and to book your appointment today!
Although we will always do our best to accommodate everyone’s needs, we recommend placing your reservations in advance. Advanced notice will help to ensure your dog’s reservation in the event that our groomer is booked up.
To make a reservation you can call the office at 705-739-RUFF (7833) or email us at [email protected].
Confirmations are emailed at the time of booking. Please note we do not send email reminders/calls for appointments. It is solely the owners responsibility to ensure their appointment is attended or that a cancellation has been made if the appointment cannot be kept.
***Please note that we do require you to cancel 24 hrs prior if you are not able to make your scheduled appointment. If your appointment is not cancelled and you do not show up, a $50.00 cancellation fee (per time slot) will be applied to your account. If several appointments are missed without cancellation you will be required to pre-pay for all future grooming appointments or you may be refused services***
We require that all grooming dogs be current on their Rabies vaccinations. Vaccinations must be administered by licensed veterinarian a minimum of 48 hours prior to Ruff Haus services being performed. Puppies under the age of 5 months must have their second set of vaccines in order for us to groom them. Proof of vaccinations must be provided prior to services being performed.
We reserve the right to refuse service to any pet for any reason including, without limitation, if it appears that the pet is sick, injured, in pain, or that its behaviour could jeopardize the health and safety of other pets, our staff or themselves. Please note that from time to time we do use gentle leaders to assist us in keeping dogs calm and/or correct unwanted behaviours.
Yes. We ask that you please book an appointment with us for grooming services. For your convenience, we offer severalwalk in services such as nail trims, nail grinds, brushing, etc. Reservations help keep us organized and make it possible to provide each dog with the care and attention they deserve. Appointments can be made over the phone by calling (705) 739-RUFF
Each dog is different when it comes to grooming, and the duration of your dogs groom really depends on their size, haircut, condition of their coat, and of course their comfort level. Although we do try to be accommodating, and you will be given an approximate pick up time when your dog is dropped off. Unless your dog has been pre-booked in for daycare, please note that we do not offer all day boarding for grooming. All dogs must be picked up immediately following their appointment. If your dog is not picked up within 1 hour of their appointment, a full days daycare fee of $37.00 will be applied to your invoice.
No. In most cases when a dog sees their owner they get excited and try to get to them. This can be hazardous as your groomer is working with sharp objects, and is trying to avoid additional excitement and stress. If it is critical that you be with your dog during their groom, you might consider grooming from home.
We prefer that you don’t. If it has been recommended that your dog be sedated to make him feel more at ease during their grooming process we recommend having them groomed at your vet clinic where proper medication can be administered and monitoring can take place.
No. Anal glands are small scent glands found right underneath a dog’s tail. Many dogs express them naturally; however some dogs don’t and may need assistance if they become uncomfortable. Anal gland expression is a job best suited for your veterinarian, and we do not offer this service.
Your dog’s well being is our top priority and that is why we offer pain free grooming. Dogs that are de-matted on a regular basis learn to associate grooming with discomfort if not pain. So if your dog is badly matted, we will recommend removing the coat by shaving underneath the matting.
We want to be accommodating, and make each customer happy, so yes, we will shave your dog if you want us to. However, it is not something that we recommend, and there are a few things you should know before making the decision to do so.
A dog’s coat provides insulation from not only the cold, but also the heat and sun. Dogs do not “sweat” like humans do; in fact they cool themselves by panting from the mouth, sweating at the paws and cooling the blood in their ears.
When we shave a double coated dog we are actually taking away their protection from the elements, exposing them to harmful sun burn or even causing heat stroke. Their coat also acts as a protection against insects and parasites, so by removing that protection your dog could be exposed to more problems.
It’s important to note too that a dog’s undercoat actually grows faster than the top coat, so when we cut into that top coat it causes the undercoat to grow uninhibited. This hair is thick can matt easily or result in patchy, uneven growth until the top coat eventually re-grows. By then the coat may be so damaged that it may not grow back at all. In addition, shaving a double-coat actually interrupts the natural shedding process and can cause MORE shedding.